Frequently Asked Questions
Costs and benefits
By choosing VA it for offshoring , you can save up to 76% compared to local hiring. It’s a smart move for your budget!
Our charge includes the payments to the VA, work devices , high speed internet and workspace . You may purchase Business specific software subscriptions for your VA where required (Virtual phone number, security, software, etc). Direct Debit/Bank Fees may apply.
Recruitment
VA it team is a 100% human. Our dedicated human resource will assist you for 40 hours each week. You may use AI to enhance work and efficiency.
Our team of VAs are based in Sri Lanka, they are typically college-educated, fluent English speakers who have undergone a rigorous vetting process as well as an in-depth training and testing program. All VAs are supervised by talented Customer Success Managers and have a team that they can rely on for help. Our assistants are compensated at higher-than-market salaries, and incentivized by your happiness!
With VA it, you can offshore a variety of roles, from admin support to mortgage broking and conveyancing. Think of it as building your dream team, but with more options!
Setting up your offshore team with VA it is quick and easy, usually just a few weeks.
VA it’s recruitment process is thorough, and yes, you get to interview potential candidates.
VA it ensures quality through a rigorous selection process and select the top 2% of applicants.
While VA it provides initial orientation, the training on your processes and work is to be carried out by you. This ensures your team is perfectly tailored to your business
Absolutely! VA it will assist you with virtual induction and provide support for 3 months.
While VA it provides initial orientation, the training on your processes and work is to be carried out by you. This ensures your team is perfectly tailored to your business
VA it’s team works will work your hours, aligning with your business needs. VA it, by default, is available 8 hours a day, 5 days a week. You choose the 8 hour window, and that window can be anytime, but it must be a “solid” block, i.e. no breaking up the 8 hours.
VA it will work with you on performance management, including coaching and replacement if necessary.
VA it will work with you on performance management, including coaching and replacement if necessary.
Your payment to VA it will include the payment to the offshore staff. No further payment is required.
You can offer incentives, professional development opportunities, and more to keep your offshore team happy and motivated.
Location and operations
VA it operates in the Sri Lanka time zone
VA it can assist you to obtain a VOIP system that provides outgoing calls with your local phone numbers.
Sri Lanka boasts a rich culture of warmth and hospitality, which reflects in VA it’s work culture.
General
How will offshoring impact my existing local (onshore) staff?
VA it can assist you to obtain a VOIP system that provides outgoing calls with your local phone numbers.
Sri Lanka boasts a rich culture of warmth and hospitality, which reflects in VA it’s work culture.
Absolutely! VA it caters to businesses of all sizes, offering customized solutions to fit your needs.
Is it worldwide?
VA it Assistant is available worldwide! Please note that VA it can only communicate with you and external parties in English.
Any way you like! We have the following methods available at this time:
- Dedicated phone number (calls & texts)
VA it guarantees a reply within one business day on any support matter, but you typically get a reply within a few hours. You also get a dedicated Client Success Manager who can help you with any aspect of the Wing experience.
Yes! You can use the VA it team from anywhere in the world, while travelling, or while in your own home. The only limitation here is that the VA it team is only able to communicate with you and other third parties in English.
Wondering how it all works?
Let’s walk you through it!
Discovery Call
Tell us what you need.
Meet Your VA
We match you with the right assistant.
Start Delegating
Begin assigning tasks immediately.
Ready to Experience the VA it Difference?
Take the first step towards unlocking your business’s full potential. Explore our services, browse our talent pool, and discover how offshoring with VA it can revolutionize the way you work. Get started today and watch your business thrive like never before!
Still Have Questions?
We’re here to help! Reach out to our friendly team for personalized assistance and discover how VA it can transform your business for the better. Let’s embark on this journey together towards sustainable growth and success.